Shipping and Returns


Covered in this section:

  • Shipping
  • Free Ground Shipping on Qualifying Orders
  • Free Shipping on Atosa Equipment
  • International Shipping
  • Blind Shipping
  • Large Quantity, Custom and Special Orders
  • Returns
  • Refunds
  • Refund Options
  • Return Shipping Costs
  • OEM Parts Disclaimer


Shipping

Most of our products are drop-shipped from one of our 4 warehouses across the U.S. If the products are in stock and shipped UPS Ground, you can expect to receive your order between 1-5 business days. We try really hard to send your order from the closest warehouse to your location, but sometimes we don’t have stock there and it may take the full 5 days to arrive.

If you are in a hurry, you can select our UPS 2 nd Day or Next Day Air service at an additional cost calculated at checkout based on your zip code. We do not guarantee delivery on the day you expect it to be delivered if you place your order after 2pm PST. Our warehouses have different shipping cut off times. If you are in an emergency and need the part ASAP make sure to place your order before 12 noon to ensure adequate time for shipping cut off times.

If your order arrives damaged or defective, please contact our customer support team for next steps, including arranging for a replacement to be sent out, and to receive a RMA to return the damaged or defective item.

Remember, your satisfaction is our ultimate goal here at Western Equipment Sales, and we will do our best to accommodate your requests with regards to shipping.


Free Ground Shipping in Qualifying Orders

If you see this picture on the product listing than this item will qualify for free ground shipping to the contiguous (lower 48) Untied States when the the total value of your cart is $200.00 or more and there are no items in your cart that do not qualify for free shipping.

Free Shipping on Atosa Equipment

We offer free freight shipping on Atosa cooking and refrigeration equipment. This shipping includes a liftgate for delivery to make receiving product easy for our customers. This offer is only available to the lower 48 United States.

REMOTE LOCATION DISCLAIMER

If the shipper determines that you are in a remote location that requires additional handling or delivery charges, we will notify you and request that the balance of those services be paid prior to delivery of the equipment. If you know you are in a remote area, please indicate this prior to making your purchase. A remote location can be defined as any location that is more than 30 minutes away from an established highway or trade route that is frequented by trucking or freight companies. This includes equipment that normally ships for FREE.

IMPORTANT NOTE ON RECEIVING YOUR SHIPMENT!
Upon receiving your equipment, you are strongly encouraged to inspect the equipment for any freight damage prior to signing for the equipment. If you sign for the equipment without inspecting the shipment, any damage discovered after the freight company has left will not be covered or reimbursed. If you find any damage, call us at 866-585-6978 so we can provide next steps to getting a replacement sent out. It's your right to refuse delivery of equipment damaged in transit.


International Shipping


Due to shipping restrictions and import/export laws, we only ship to addresses within the United States at this time.


Blind Shipping

We do not ship our products blind, and will not make customizations to the packing slip or return address on packages.


Large Quantity, Custom and Special Orders

All large quantity, custom, and special orders are subject to longer lead times for delivery, and the estimated times may change at the manufacturers discretion. All custom and special orders are non-returnable, and require payment in full prior to being ordered.Call our sales team if you need a large quantity for availability and lead times. All non-stock items are considered special order items.


Returns

You are eligible to return your products if the items meet the following criteria:

  • The date of your return is within 30 days of your original order date.
  • The item(s) being returned are unused, uninstalled, undamaged, and in original packaging.
  • The item was not a special order item. (Any items that are special order will be indicated on the item detail page above the price.)

If your item is outside of 30 days, you may still return the item for a return less a 30% restocking fee and original shipping charges, in the form of store credit only. No returns will allowed past 60 days.

If your item(s) meets these criteria, then you can request a RMA number for your return. To request your return, please do one of the following:

1. Call our Customer Service Department at 866-585-6978 OR

2. Fill out the Return Request Form below.

IMPORTANT: If you send your product back without following this step, you may experience a much longer delay in the processing of your return, and you will be refunded less a 30% restocking fee plus the original shipping charges .

When you receive your RMA number you will also be provided with instructions on how to return your products. As a courtesy we offer a pre-paid UPS shipping label option to make your return easier, which will be deducted from your refund amount if selected.

If you don’t select the pre-paid shipping option, you are responsible for all return shipping charges back to us.


Refund Options

Here at Western Equipment Sales we like to offer our customers options for a refund. You have two options to choose from:

1. A refund on the original form of payment less a 10% restocking fee and the original shipping charges, and cost of pre-paid shipping label (If the pre-paid label was used for the return.)

2. A 100% refund in the form of store credit less the original shipping charges and cost of pre-paid shipping label (If the pre-paid label was used for the return.)

When you contact us via the form or by phone, we will ask you how you would like your refund.

Your customer satisfaction is our ultimate goal. If it's our fault you're returning the product (i.e. wrong product was delivered, given wrong sales information), we will waive restocking fees, arrange for the product to be shipped back, and upon receipt of the product issue a full refund.


Refunds

You can expect to receive a refund within 5-10 business days of our receipt of your return. Remember, the refund will be less any applicable restocking fees, and the original shipping charges. If your order qualified for free shipping, you will be refunded less the original shipping costs incurred by Western Equipment Sales to ship the item to you.

To begin a return, Fill out our return request form on our returns page, or call our customer service department at 1-866-585-6878.


Return Shipping Costs



Aftermarket OEM Parts Disclaimer


OEM part numbers are given as a reference tool only. No inference or implication, beyond that of a useful reference tool, should be taken nor is intended. The parts on this site are replacement parts for the identified orginal equipment. These replacement parts are not authorized, sponsored or endorsed by the OEM. All OEM names mentioned on the site are registered trademarks.